What Our Customers Say About Us

We strive to deliver the best customer experience. We act on your feedback to constantly keep improving our approaches and services to better meet your needs.

It is our mission to develop the best team and deliver the best customer experience. By delivering brilliantly for our valued customers, everyone benefits: our customers get a great service and come back to work with us time and time again.

We are driven to keep improving how we work to better serve you, and by receiving your feedback we are able to learn what is working well and where we can improve. We share learning across the business about what customers love about working with us, and we act quickly on opportunities for improvement. We use Net Promoter Score (NPS) to actively manage this process, and help keep us at the forefront of customer experience excellence.

Carl Hills, UK Managing Director at Intrepid Control Systems, one of our customers based on-site here at MIRA Technology Park, talks about the exciting work that’s taking place within their team and how we’re supporting them to develop their leading-edge technology.

We chatted to Seth Peacock, Head of Whole Vehicle Engineering at Tevva Hydrogen Electric Trucks, one of our customers based on-site here at MIRA Technology Park, about how we’re supporting Tevva to develop their ground-breaking zero-emission battery & hydrogen truck technology.

Customer Feedback

MIRA Technology Park Tenant

Always help and issues always resolved quickly. Facilities, people, community, networking opportunities

Quatro Park

Flexible approach with experienced and competent engineers. Owned the test and swiftly delivered the results report.

Homologation Services and Certification

We have a very good co-operative relationship with the staff within the EMC Compliance group. We appreciate their assistance and professionalism on this as on other occasions.

Certification

Fast, timely responses, friendly communication. Response time to questions and clarification requests was very good. Audit and certification was pursued diligently, efficiently with very professional skills.

Proving Ground

Good facilities, easy to book and well set-up ready for arrivals. Well delivered training course at a good pace. The content was very good, and the method of training was also very good.

Prototype Build Projects

Great service, fast response. The team looked after our needs and requests. Customer service is strong, we felt very well looked after and the order demand was fulfilled.

Dynamics and NVH Projects

Excellent, professional service, covered all the issues.

Vehicle Development Projects

Proactive service, flexible, strong technical knowledge, great facilities.

Thermal Systems Engineering Projects

Good capability and professional organisation. Testing programme delivered on time and in full.

EMC Projects

Excellent communication. The testing was handled very well from start to finish, had everything I needed.

Safety Projects

Very impressed with the professionalism and knowledge of crash testing. This made it easy for me to meet the customer’s time schedules and demands. They exceeded my expectations providing all information required ahead of time and I have no issue recommending HORIBA MIRA to other customers who require crash testing. Overall HORIBA MIRA has the most incredible team. and we are just so glad that we chose HORIBA MIRA for our tests. Very professional and the best-in-class testing facility.

Attribute Testing

Worked flexibly and efficiently. Added some useful additional signals. Looked after the test car well.

Test Programme Management

HORIBA MIRA is very receptive to information and available to pick up any queries no matter the urgency. If the key contact is not available, stand ins are always briefed and made available. When suggesting something, the resolution or counteroffer is quick and logical. No huge amount of paperwork and approval flows to get to a streamlined end result.

HyGe – Safety

Very good communication and support throughout projects.

Emissions

Excellent communication throughout the testing process, very helpful to accommodate anything we asked for.

What exactly is a Net Promoter Score (NPS)?

Developed by Bain & Company and Satmatrix, Net Promoter Score (NPS) is a way to understand a customer’s perception of your product or service. It is widely used across many industries and allows us to benchmark ourselves against others.

Our Net Promoter Score

Net Promoter Score 75

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