What Our Customers Say About Us

Customer

We strive to deliver the best customer experience. We act on your feedback to constantly keep improving our approaches and services to better meet your needs.

It is our mission to develop the best team and deliver the best customer experience.  By delivering brilliantly for our valued customers, everyone benefits: our customers get a great service and come back to work with us time and time again. 

We are driven to keep improving how we work to better serve you, and by receiving your feedback we are able to learn what is working well and where we can improve.  We share learning across the business about what customers love about working with us, and we act quickly on opportunities for improvement.  We use Net Promoter Score (NPS) to actively manage this process, and help keep us at the forefront of customer experience excellence.

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Carl Hills, UK Managing Director at Intrepid Control Systems, one of our customers based on-site here at MIRA Technology Park, talks about the exciting work that’s taking place within their team and how we’re supporting them to develop their leading-edge technology.
We chatted to Seth Peacock, Head of Whole Vehicle Engineering at , one of our customers based on-site here at MIRA Technology Park, about how we’re supporting Tevva to develop their ground-breaking zero-emission battery & hydrogen truck technology.
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Customer Feedback

What exactly is a Net Promoter Score (NPS)?

Developed by Bain & Company and Satmatrix, Net Promoter Score (NPS) is a way to understand a customer’s perception of your product or service. It is widely used across many industries and allows us to benchmark ourselves against others.

 

Our Net Promoter Score

Net Promoter Score 76

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Customer Feedback Survey